Dear PsPrint

Tonight, a company I have recommended to others many times, and used my self a fair number, might have forever lost me as a customer. Here's an open letter to them. Does anyone have suggestions on a replacement?

Dear PsPrint,

My name is Mark Uhde and I use PsPrint for my small business printing needs, and more significantly - I recommend your services to others constantly. However, after my experience tonight, I've started searching for a replacement company both for my own needs and to recommend to others.

My dissatisfaction with PsPrint began this summer when I received a telemarketing call from you guys. Junk email (which you're good about to be fair) is bad enough, but if there is one thing I absolutely do not tolerate well, it is telemarketing calls. I pay a phone bill, and am charged by the minute, so that I can do business with clients - not so I can deal with telemarketing calls from the company that printed my business cards. You already *have* me as a customer. But the calls make it so I don't *want* to do business with you in the future, just so I don't have to deal with your calls when I could be doing something productive with my time.

Okay, so, PsPrint. Your telemarketing call already made me mad enough. Now, the final straw. Tonight, I received a call, while I was setting up for an event (so I ignored it, thus having to call back) that you were putting a hold on my order. Not because of any technical problem whatsoever (that I could understand), but because your press person didn't like my design. See, the point of online printing is this - I send you properly prepared files and you print them, as is and mail them to me. It's supposed to be quick, easy, convenient, and cheap with minimum hassle. Getting a call asking me if I'm sure I really want the file I sent printed is not minimum hassle. It's a lot of hassle. Yes, I'm sure I want it printed. I don't care if your person prefers rich black. I don't care if he doesn't like my rotated back. I designed it the way I did because *THAT IS HOW I WANTED IT.* I chose an online printing service so that I would NOT have to deal with the hassle or expense. I just send you the files, and you print them. Why make it more complex than that?

Thank you for your time to consider these issues. Hopefully the feedback will be taken so that you might have some ideas on how to retain (and how not to lose) future customers.

Sincerely,

Mark Uhde