Just in case anyone doesn't understand why it's important to be nice to customer support reps, even when we're frustrated and ticked off at the company, this should help us understand:
http://www.woio.com/story/15681533/time-warner-workers-death-sparks-a-carl-monday-investigation
Seriously. I don't think I can add anymore to that. Just my deepest prayers and condolences for the family and those involved.
Thursday, October 27, 2011
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